Privacy Policy of Nexle AI

1. Information We Collect

We collect and process the following types of personal information, depending on how you interact with our platform:

• Account Information: This includes your name, email address, company name, payment and billing details, and authentication credentials.
• Usage Data: We collect data about how you use the Services, including timestamps, interaction logs, feature usage patterns, and support requests.
• Chat Interactions: AI agents deployed by users may collect user-submitted content, including messages, queries, and uploaded files.
• Device and Technical Data: We collect device type, browser type, operating system, IP address, geolocation, session duration, and referring URLs.
• Cookies and Similar Technologies: We use cookies and other tracking technologies to personalise your experience, provide analytics, and enhance security.
• Third-Party Integrations: When you connect third-party services such as CRMs, analytics tools, or APIs, we may collect synced data (e.g., contacts, tags, usage events) to provide functionality or automation workflows.

2. Legal Bases for Processing

Where applicable, we rely on the following legal bases to process your personal information:

• Consent: Where you provide clear consent for specific uses, including marketing communications or optional integrations.
• Contractual Necessity: To perform our obligations under any agreement with you or provide Services you have requested.
• Legitimate Interests: To improve our Services, prevent fraud, secure our platform, and analyse usage to enhance user experience—provided such interests are not overridden by your fundamental rights.

3. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create and manage your account
• Service Operation: To operate and provide the Services
• Experience Enhancement: To improve and personalise your experience
• Customer Support: To provide customer support
• Analytics: To analyse platform usage and performance
• Feature Development: To develop new features and refine AI agent capabilities
• Communications: To send administrative and marketing communications
• Security & Compliance: To detect, prevent, and respond to fraudulent activity or violations of our Terms, and comply with legal obligations

4. Automated Decision-Making and Profiling

Nexle AI may use automated processes, including AI models, to support decision-making or generate responses within the Services. However, we do not use automated decision-making that produces legal effects or similarly significant outcomes without human review unless you have given explicit consent or it is permitted by law.

5. Disclosure of Personal Information

We do not sell your personal data. We may disclose personal information to:

• Service Providers and Subprocessors: Including OpenAI (for AI responses), cloud hosting providers, analytics vendors (e.g., Google Analytics), session recording tools, and customer support platforms. All subprocessors are contractually bound to handle personal data securely and only as instructed.
• Third-Party Integrations: If you choose to connect a third-party service (e.g., CRM or marketing tool), data may be shared with or received from that provider in accordance with your configuration.
• Legal or Regulatory Authorities: When required by law, court order, or regulatory obligation, or to protect our rights, property, or users.

6. International Data Transfers

As an Australian company serving users globally, we may transfer your personal information to locations outside your jurisdiction, including to the United States, the European Union, and other countries. We implement appropriate safeguards, including Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), or reliance on adequacy decisions to ensure your personal information is afforded an equivalent level of protection.

7. Security

We implement administrative, technical, and physical measures to protect your data:

• Encryption: End-to-end encryption during transmission
• Access Controls: Role-based access controls
• Testing & Audits: Regular penetration testing and security audits
• Development Practices: Secure software development practices

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Upon account closure, we will delete or anonymise data within a commercially reasonable period unless retention is required to resolve disputes, enforce agreements, or comply with legal obligations.

9. Your Rights

Depending on your location and applicable law, you have the right to:

• Access: Access the personal information we hold about you
• Correction: Request correction or updates to your information
• Deletion: Request deletion of your personal data
• Objection & Restriction: Object to or restrict certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent
• Data Portability: Request data portability in a structured, commonly used format
• Complaints: Lodge a complaint with a supervisory authority if you believe your rights have been violated

10. Children's Privacy

Nexle AI is not intended for use by children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from individuals under 13. If you believe a child has provided us with personal information, please contact us immediately and we will take appropriate steps to delete it.

11. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to support functionality, perform analytics, and personalise content. You may control or disable cookies through your browser settings. Where required, we obtain your consent prior to using non-essential cookies, and we offer opt-out mechanisms in compliance with applicable laws.

12. User Responsibilities

If you use Nexle AI in connection with third-party integrations (e.g., syncing data with CRMs), you are responsible for ensuring you have lawful grounds to process and transmit that data. You must comply with any applicable legal obligations related to the personal information you upload, transmit, or manage through the Services.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or for other operational reasons. When we do, we will update the 'Effective Date' at the top and, where appropriate, notify you through the Services or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

We are committed to working with you to address any concerns and will respond in accordance with applicable privacy laws.